What is the payment method?
3Avape accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB and PayPal.
Why hasn’t my order been shipped?
There is a processing time of 24- 48 hours on all orders. You can consider that your order is processing without issue if you have not received an email regarding your order. Generally speaking, apart from the pre-order items, most orders are shipped out within 24 hours after payment.
What’s the warranty on the items purchased?
3Avape offer a 3-month after-sales warranty for all manufacturer defective items purchased from their website, with some restrictions. The warranty period will begin from the date of delivery. Once an item is after the warranty period, it will be no longer eligible for a refund/replacement.
What’s the handling process for a defective item?
Please contact their support team within their 3-month after-sales warranty period if your item is defective, and they will be sure to solve the problem in a timely manner. Kindly note that all minor scratches, cosmetic issues, and discolouration are considered normal wear and tear, which are not covered by their warranty.
Can I return items back?
3Avape accept returns of unopened, unused or undamaged items purchased on their website for a refund or exchange within 14 days of original purchase. Please note that returned package might have clearance risks and related fees when it arrives in China. In this case, they will have to deduct the fees from the refund.