Why isn’t my voucher code working?
Arsenal are sorry to hear your code isn’t working; please make sure you’re not trying to use multiple codes per order and that your item isn’t excluded. To double-check, look over their list of exclusions.
What is the procedure for redeeming a voucher code?
Simply add any applicable items to your basket and enter the discount into the voucher code box to get a discount code. The voucher code box can be found in your basket.
Can I change my order after it has been processed?
You won’t be able to change your order manually. You must contact Arsenal promptly by phone at 020 7619 5003 between the hours of 9.30 a.m. and 5 p.m., Monday through Friday, or by e-mail with your purchase id number. In the subject line, type “Urgent Order Amend.” Arsenal cannot guarantee that any orders placed will be able to be changed.
How can I cancel my order?
Yes, these are all possible. You can cancel your order right up until the moment it is dispatched from the warehouse, you can do this through the ‘My Orders’ section on “My Account”, select your order and click on the red cancel button. If the cancel button is not red and the time of placing your order has exceeded fifteen minutes your order is being processed and Arsenal are unable to cancel. If you have received your order and want a refund or to exchange, you can do this by returning the product to them.
Can I get a refund?
Please note they cannot give refunds or exchanges on personalised or hero printed kits even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.
How can I exchange my item?
Arsenal is only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.
Do I need to create a Arsenal direct account to place an order?
To place an order with Arsenal Direct, you do not need to create an account. If you use “Checkout without registration” to place a purchase without registering, Arsenal Direct will not save your information and you will have to re-enter it when you place your next transaction. Please keep in mind that only registered users have access to account information and order status.
What exactly is the Arsenal store?
The shop allows players to customise their characters with skins, knife skins, kill effects, and other items. Announcers are human-voiced gameplay cosmetics. Announcers’ rarities are limited to common, uncommon, rare, epic, and promotional.