What forms of payment can I use?
Charles & Keith accept payment via VISA, Mastercard, American Express and PayPal.
Where does Charles & Keith ship?
Charles & Keith ships within the countries which are available during the checkout process.
How do I make an online return?
Charles & Keith’s return policy is only applicable for any item(s) purchased online within 30 days of receiving your order.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout. In your shipment confirmation email, you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout. Please contact them or on live chat for further assistance.
Can I request for a tax refund?
Charles & Keith do not accept tax refunds for purchases made at Charles & Keith.
What is CyberSource?
CyberSource, a wholly-owned subsidiary of Visa Inc is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations, and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.