Which payment options are available to me?
At Cold Season, numerous payment types are available to make purchasing easier for you. You can choose between paying by credit card, PayPal, instant transfer, c.o.d., advance payment via bank transfer, or per invoice.
What is the procedure, if I place an order?
Immediately after you have submitted your order, you receive a confirmation mail containing all relevant data. As soon as your order is dispatched from their logistics center, you receive a further e-mail in which you find a DHL tracking code, with which you can track the current processing status of your shipment up to receipt at your front door.
How can I track my shipment?
As soon as your order is dispatched from our logistics center, you receive an automatic e-mail in which you find a DHL tracking code, with which you can track the current processing status of your shipment up to receipt at your front door. Each package is sufficiently insured and we bear the risk for transportation as the sender.
How are exchanges handled if the goods do not fit or I am not happy with them?
If the ordered goods do not fit or if you are not happy with them, you can assert your right to cancellation without the statement of reason. In this case, they will gladly send you a return label. For this, just send a brief e-mail to logistik@coldseason.de stating your order number and you will receive your DHL return label, which you simply print out and attach to the package and then drop the package off at your nearest post office. Your purchase from Cold Season is therefore always non-binding and risk-free. In the case of an exchange, simply indicate the desired replacement product in the e-mail. Their logistics team then exchanges the products. In the case of a refund request, you receive a refund for the purchase price within a few days after they have received the returned goods. Please note that a credit card credit often takes quite a few days before it is visible on your online banking statement.
