How do I track my delivery?
You will receive an email with your tracking number in. Please click on the tracking number and you will be taken to the specific courier website to check the status of your delivery.
What time can I expect my delivery?
Deliveries can be made anytime between 7 am and 9 pm, so your order could arrive in the evening. Where possible their couriers will also send you a text confirmation on the morning of your delivery. Their couriers do their best to deliver your parcels to fit around you. If you’re not in, their couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.
Can I amend my order?
Unfortunately, once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.
What is the payment method?
Goodwin Smith accepts Credit Card, Debit Card, and PayPal.
How do I return an item?
Items must be returned in their original packaging and be unworn to receive a refund. This includes any free products offered with your order.
PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST DEDUCTED FROM YOUR REFUND.
FOR ORDERS FROM UK TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
FOR INTERNATIONAL (NON-UK) ORDERS TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.
PLEASE NOTE THEY CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THIS PAPERWORK
Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.
Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.