What should I do with my La Redoute promo code?
Simply add any applicable items to your basket and enter the promo into the code box to get a promo code. The code box can be found in your basket.
Can La Redoute assist me with a La Redoute promo code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the promo may not be usable when combined with other offers or promos.
What is La Redoute payment method?
La Redoute accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does La Redoute ship?
La Redoute provides shipping within the countries available during the checkout process.
How do I track my order?
You can check the status of each item by logging into My Account from the top of the page. Once logged in, you’ll need to click My Orders and select the relevant order. You’ll then be able to see the status of each item. La Redoute will send an email to the address you registered with on your account to let you know when your order is ready to be despatched. If your items are being delivered by Hermes, there will be a link next to the order in My Account, so you can track the delivery of your order once it has been despatched.
How do I cancel my order?
For details of how to cancel your order and return items once despatched to you, please see Returns. it may be possible to cancel your order if it is done on the same day the order has been placed. If this is the case, please call the La Redoute Team on 0330 3030 199. Their opening hours are Monday to Friday, 8 am – 9 pm and Saturday 9 am – 4.30 pm. Otherwise, they can only cancel your order before despatch if it has not been prepared for despatch. Please check the status of your order by accessing My Orders in My Account. If the item doesn’t state ‘prepared for despatch’ or ‘despatched’, please contact them with the item details and they let you know if the order can be cancelled.
How can I return an item?
If you wish to return an article purchased on their website, you have 30 days, from the date the order was received, to proceed with the return process.
I have lost my returns form, what do I do?
If you no longer have your returns form, please Contact them and include the details of the items you wish to return.
How much time will it take until I receive the refund?
La Redoute will do their best that you receive your refund as soon as possible. At the latest, you will receive the refund 30 days after the reception of your return parcel in their warehouse return parcel. On average, the refund takes 7 days after reception of your return parcel in their warehouses receive.
In what way will I be refunded?
The refund will be made in the same way as the initial payment. Thus, if you have made the payment via a credit card, your bank account will be credited again and if you have made the payment via PayPal, your PayPal account will be credited etc.