What payment method do you accept?
Mystic Moments accepts VISA, Mastercard, American Express, Amazon Pay, Maestro, PayPal.
Do you ship internationally?
Yes. They ship internationally.
How long will it take my order to arrive?
2-3 Day Tracked Delivery (UK)
International Tracked Parcel – EU 3-7 Days – Outside EU 4-10 Days
What are the delivery times?
From Monday to Friday, they aim to despatch all orders ordered before 12pm the same day but this can be delayed during busy periods. For urgent orders please select the 24 Hour option and they will guarantee to despatch your order within 24 hours on receipt of order. Orders despatched with the 24 Hour option on Friday will be delivered on Monday. If for any reason they cannot fulfil an order they will also aim to contact you to inform you of the reason for the delay within 24 hours.
What is your return policy?
*Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in their system for quick reference so that they can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
*Any problems reported after 7 days which are not the fault of Mystic Moments will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.
*If an error has been made by Mystic Moments with regards to a written order, either invoicing or packing, they will gladly pay for the return shipment. If the customer requires an urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when they receive the returned goods.
*Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive in a re-saleable condition. Return freight will be at the customer’s expense. Returns after 7 days incur a 20% Restocking Fee which covers costs of time and labour involved with returning goods to the warehouse.
*Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.