What is the payment method?
SIR the label accept Visa, MasterCard, PayPal and American Express.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Can I change my order?
Their warehouse starts processing orders immediately after they are placed, they cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact their team straight away and they’ll try and assist with any change requirements as once the order has left their premises they are not able to make any changes.
How do I use my store credit?
If you don’t have an account with them, you will need to set one up in order to use your credit note.
To create an account follow this link: https://sirthelabel.com/account/register
Fill out the fields and create a password. If it mentions your password is incorrect this means you have an account so you may need to click forgot password, which you can then reset and follow the prompts via an email notification.
How long will it take to receive my order?
If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST.
During busy periods, promotional events and sales there may be delays on the dispatch of your order.
What is Items Faulty?
They aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact them as soon as you receive your order. This way they can guide you through the returns process and help resolve the problem. Please provide they’re a team with images of the damage, defect or fault for a preliminary assessment.
If the product is confirmed to have a manufacturing fault, they will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, they will ship the product back to you.
It does not constitute a defect, if, in their reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
What is the return policy?
SIR the label offers easy 30 day returns from the delivery date on all items. If you purchase sale stock, during a flash sale/promotional event or use a promo code that discounts your order (excluding their Welcome Offer) is only eligible for an exchange or store credit only. Please ensure you read full Returns Policy before purchasing.