What is the payment method?
Tenergy accepts VISA, MasterCard, Discover, AMEX, and PayPal.
When will I receive my order?
Orders typically take 1-2 business days for processing before it is shipped out. Standard shipping can take anywhere between 3-7 business days. They also offer expedited shipping methods (3 Day Air, 2nd Day Air, Next Day Air).
Items marked as AT will have an additional 3-7 business days of lead time before it is shipped out. AT items are built to order, which require additional time for assembly.
How much is shipping?
Shipping costs will depend on a number of things, such as the shipping method chosen, the number of items ordered, and the shipping location. To get a shipping estimate, add the item(s) you are interested in purchasing into your shopping cart. When done, go to your shopping cart by clicking on the “My Cart” icon on the top right of the page. Next to Shipping, it will say “Add Info.” If you click on that, you will be able to input shipping details. Click on “Estimate Shipping” to receive an estimated shipping cost.
How do I return an item or get a replacement?
All returns/exchanges must be approved for a Return Merchandise Authorization (RMA) before a refund or replacement is sent. You may initiate a return or exchange online, by phone, or through Live Chat. For the phone, they can be reached at (510) 979-9969 (Monday - Friday: 9:00 AM - 5:00 PM PST).
Is my item eligible for a return?
If within 30 days of purchase, all returned items must be in new condition, in their original box, and must include all packing material, manuals, and accessories. Tenergy can only refund the original purchase price. If all conditions are not met,Tenergy reserves the right to refuse the return or to charge a minimum 15% restocking fee.
What is the return policy?
If you are dissatisfied with your purchase, you may return it back to Tenergy within 30 days of the purchase date.