What is the payment method?
The Chess Store accepts VISA, Mastercard, American Express, and PayPal.
Where do you deliver?
The Chess Store delivers worldwide.
What shipping method do you use?
The Chess Store use USPS, FedEx.
How fast do orders ship?
Orders are processed daily at 8 am PST so most orders ship the next business day. However, there are always exceptions caused by the unexpected so they do not guarantee it. However, 99% of the orders do ship the next business day and orders received in the morning by 8 am PST will ship the same day. If you have a special need, please contact them and they’ll try their best to meet your need.
What is the shipping damaged?
If you receive a product and find that it is damaged, please contact email@example.com. Photos are always helpful if you can provide them. The Chess Store will file a damage claim with the shipper and send out a replacement or issue a refund.
What is the exchange policy?
The Chess Store does not do exchanges. Customers must place a new order and return the items already purchased for a refund.
How to return a product?
If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund less any shipping paid for by the customer. Merchandise must be received in new or otherwise original condition with all original packaging. The Chess Store does not charge a restocking fee on returns. It is not necessary to contact them for an RMA number to return an order. Simply put the items back in the original product packaging and re-package in the original shipping box making sure to fill all void so that the products are not loose and can become damaged on the way back to them. Ensure the package for any amount over what is covered with the shipping method that you use. If the product is damaged on the way back the customer will need to file the claim for the damaged product as the shipper. Please ship returns to The Chess Store, 31700 NW Commercial Street, #219, North Plains, OR 97133.