What is The Collagen Co payment method?
The Collagen Co accepts all major Credit/Debit Card.
Where does The Collagen Co ship?
The Collagen Co ships within selected countries provided during checkout.
How long does my order take to process?
Once they receive your order it will be processed within 24 hours. Order processing operates Monday - Friday (public holidays excluded). Orders received after 5 pm AEST will be processed the following morning.
How long does it take to receive my order?
Australian orders will be sent via Australia Post and will be delivered in 1 - 5 working days.
All international orders are shipped via DHL Express tracked service and will be delivered in 3 - 5 working days.
For more information please visit their shipping and returns page.
What is the process for returns?
The Collagen Co will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, they cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of their products.