When is my order dispatched?
They aim to despatch all orders placed by 4 pm the same day (excluding weekends and bank holidays), or if there is any problem with your order they will always contact your by phone and/or email the same working day (next working day at weekends and bank holidays).
How long will it take for a refund to show in my bank account?
Once they have received your return parcel they will send you an email confirmation that they have received your parcel. Please allow 3-5 working days for returns to be processed once they are received by them and for the refund to show in your account. Your refund will be credited to the original payment card or PayPal, depending on how you paid for your order. If it has been longer than 5 working days (excluding weekends and bank holidays), please get in touch on 01795 570303. Alternatively, you can email them, directly on email@example.com. Please refer to their full terms and conditions for more information.
Can I cancel a pattern digital download?
Digital Products cannot be cancelled once they have been downloaded. By purchasing a Digital Product, you waive the right to cancel the purchase within the usual 14 day cancellation period, whether under regulation 29(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK or any other applicable legislation in other jurisdictions.
How can I exchange products?
Please return your unwanted goods for a full refund as per the above procedure and place a new order on their website for the goods that you would like in exchange.
Can I amend my order after I’ve placed it?
They’re really quick at processing your order which means they can’t make any changes after 4 pm on the day of placing your order. This includes changing the delivery option, delivery address or the payment method. However, you may be able to cancel your order and place a new one instead. Please call them on 01795 570303. If the cancel option is not available, then you can return any unwanted items for a refund once you’ve received your order. Please see their Returns Policy.