What are the payment methods for The Maths Factor?
The Maths Factor accepts payments through all major Credit & Debit Cards.
Where does The Maths Factor offer services?
The Maths Factor offers online services Worldwide.
Will the course topics match what my child is working on in school?
It’s important to them that all children learn at the pace that’s right for them and that they are supported whatever their level. With this in mind, although the topics are aligned with national curriculum levels, The Maths Factor Course will not necessarily coincide with what your child is working on in school, but support your child in their learning at the level that is right for them. Your child will progress through the topics in order (although you can change the topic that your child is working on if you wish).
Why aren’t all games centre games open from the start?
The games have been ordered to match those in the bird stages: that is, they’ve been organized according to their key stage level. Children need to have covered the material in earlier games in order to unlock the later, more complex ones.
What is the 14-day money-back guarantee?
They want you to be completely happy with your purchase. If you decide that The Maths Factor isn’t for you, you can cancel your subscription within 14 days of your initial payment under their 14-day money-back guarantee. They will then cancel your subscription with immediate effect and refund your payment.
How does the 14-day free trial work?
If you and your child are joining The Maths Factor for the first time, you can enjoy the first 14 days for free. When joining, you will be asked to select the payment plan that suits you best, but they will only deduct the money from your account once the free trial period is over. You can cancel your subscription at no charge at any time within the 14-day trial period. The 14-day money-back guarantee also applies to you, so if your trial period is over but you are still within the first 14 days of paid usage of your account, you can cancel your subscription and have your money refunded.
How can I get a refund?
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel your subscription and receive a full refund.
Can I take a break?
If you’d like to take a break from The Maths Factor for a while, you can cancel your subscription via your ‘Parent zone > My account settings’, then re-subscribe at a later date. So long as you re-subscribe within 12 months of when your current subscription ends, your child will be able to pick up where they left off.
