What payment methods do you accept?
The Rake accepts Visa, MasterCard, American Express, Visa Electron, PayPal, Apple Pay, Sofort (Only in Germany, Austria & Switzerland in EUR), Diners Club, Discover, and JCB.
Which currencies can I shop in?
The currency you see on the website is based on your current location, however, you can select any currency from the drop-down on the top left-hand corner.
When will my card be charged?
If you pay by debit card or PayPal, The Rake will take payment at the point your order is placed on their site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
Do I need an account to place an order?
No, you can shop on therake.com without an account, however, The Rake recommend that you register for a The Rake account so that you can start adding your favourite pieces to your wishlist and easily track your orders.
What is your returns policy?
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using our free returns service. Simply email or call them to arrange a suitable time for their courier to come to your office or home and collect the package and return it to them. Please note, in some instances, they are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. If you would like to exchange an item our friendly customer service advisors can assist you, simply call them or email firstname.lastname@example.org.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
Will taxes & duties be refunded on return?
Unfortunately, they are not able to refund local tax and duties paid at checkout on deliveries to non-EU countries as these are charged by local governments. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.