WHAT PAYMENT METHODS DO YOU ACCEPT?
The Ticket Merchant offers a secure checkout through their secure credit card payment system, Stripe. They also offer PayPal and a ‘Buy Now, Pay Later’ service via Zip Pay. They do not store any credit card information.
HOW MUCH ARE YOUR POSTAGE FEES?
Australian domestic postage is a flat $5. All international orders are sent via Express Post International and are $45, regardless of the country the tickets are being sent to.
I MADE A PURCHASE BY MISTAKE, WHAT CAN I DO?
All purchases made through The Ticket Merchant are final and unfortunately, they are unable to provide a refund in the event of an accidental order. However, once you have received you are entitled to re-sell them.
CAN I CANCEL MY ORDER AND GET A REFUND?
Unfortunately, no. As their Terms and Conditions state, all sales are final. As a resale marketplace, The Ticket Merchant lists tickets that come from a vast network of Australian sellers, all of whom own or manage their own ticket inventory.
Sellers are automatically notified when an order for their tickets is placed. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so they are unable to extend those to their customers.
WHAT IS THE 100% BUYERS GUARANTEE?
The 100% Buyers Guarantee means you are protected in the event that the event you have tickets for is postponed or canceled. In the instance that your event is canceled or postponed, they will contact you with this information as soon as they have the relevant details.
In the case of an event being canceled, they will update you as soon as possible with this information and you will be provided with a full refund.
In the case of an event being postponed, tickets are usually valid for the postponed date. They will contact you by email letting you know the relevant details and any next steps necessary.
