How can I make payment?
They accept all major credit & debit cards, you can also pay through World Pay.
I have not received my order, what shall I do?
Drop your friendly help team an email to firstname.lastname@example.org including your name & order number, they promise to resolve any issues as quickly as possible!
What is your UK return address?
Unit 42 Bates Industrial Estate
How long do I have to return?
You can return within 30 days of receipt.
How do I return?
Repackage the original box including the invoice inside (you can use any suitable wrapping, ensuring that everything is returned the same way it was received). Write the address on the front of the package and send it.
Please ensure you retain your postage receipt because as you are the sender you are liable for the package.
What shall I do if I have received a faulty item?
Please send their team an email to email@example.com including your name, order number, and photos if possible, our friendly staff will do everything they can to resolve the issue.
Can I return for an exchange?
If you would like an exchange you would need to return the item for a refund, you can then repurchase the new product straight away. This way you know the item will still be in stock and it will reach you much quicker!