Which payment tools can I use on the site or through the Contact Center?

You can pay by credit card, MyBank, Satispay, PayPal, and Afterpay. To pay by traditional bank transfer you can call the Contact Center on 011.19690202.

Can the rate change during the purchase?

The price is dynamic and could change depending on the number of people who are booking the same trip at the same time. During the purchase procedure, you will always find the updated price on the right side of the screen, in the "Your Trip" section.

How can I increase my credit card limit?

You will have to make the request with your bank via the app or in the branch. In any case, via the call center, you can split the payment using 2 different tools (Bank Transfer, Card, PayPal, Satispay or ScalaPay)

What are the differences between a special flight and a scheduled flight?

For special flights, the management of seats on the flight is the responsibility of Alpitour, while for scheduled flights, management remains with the airline. alpitour would like to point out that there are no differences in safety standards or the quality of services offered between a special flight and a scheduled flight, and Alpitour only chooses airlines that meet the strictest international maintenance and safety standards.

What assistance is guaranteed if I purchase a special flight?

At the departure airports, you will find their staff of assistants to provide you with all the support necessary for collecting travel tickets and carrying out all boarding operations. Upon arrival, you will find their assistants to welcome you and give you the basic information you need

How can I change my booking after a purchase?

You can modify your booking by sending an email to travel.alpitour@alpitourworld.it. For all information relating to the conditions of modification, booking and any penalties, carefully read the " Pre-contractual information and general conditions " section

I just made an incorrect booking. What can I do?

Send an email to the following address: viaggio.alpitour@alpitourworld.it, and indicate the data contained in the confirmation email.

How much do I have to pay in case of a cancellation?

Depending on the moment in which the cancellation is requested, you may have a different penalty. You need to refer to the number of days left until your departure.

Can I book a hotel stay without a flight?

Yes, hotels can be booked and purchased on the site, both from the search engine on the home page and from the Hotels section. If you already know the name of the hotel, you will have to start the search from the home page and choose "Stay only" from the drop-down menu, while from the hotel section, you can currently start the search by location and not by hotel name. The search can also be carried out for 2 rooms at the same time and for a maximum of 3 adults and 1 child under the age of 12.

What is the difference between soft all-inclusive and hard all-inclusive?

Generally speaking, the all-inclusive treatment means that breakfast, lunch, dinner, and snacks throughout the day are included. The "soft" specification indicates that non-alcoholic drinks are included, while "hard" is an extra plus and also includes alcoholic ones. When they talk about alcohol, they mean local ones, while the consumption of non-alcoholic drinks is to be understood by dispensers. Each hotel may have different peculiarities, which they invite you to see specifically.

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About alpitour

Before the term “smart” even existed, they were intelligent.

Since 1947, they have been coming up with fresh and unexpected ideas for your vacations, and every year you explore the world with them while grinning.

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alpitour Official Website

https://www.alpitour.it/

About alpitour

Above all, this is their passion—but also their mission. the ardor that made a tiny travel company into the first Italian travel organization. The enthusiasm with which they have emerged as the modern Alpitour, one that consistently foresees the future and provides experiences you never would have imagined being able to have,.

While they didn’t create holidays, they do provide you with the greatest means of enjoying them. You provide the necessities, we provide the ability; you put in your desires, they put in their experience.

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How do I use my alpitour discount code?

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alpitour FAQs

alpitour Contact Details

Phone
011 19690202

Opening Hours
Monday to Friday: 8.30am to 8pm.
Saturday and Sunday:10am to 6pm (excluding holidays).

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