What is the payment method?
PrettyLittleThing accept VISA, Mastercard, Discover Card, Diners Club, Maestro, Klarna, and PayPal.
Where does PrettyLittleThing ship?
PrettyLittleThing ships within the number of countries that are available during the checkout process.
When will I receive my order?
If you wish to dispute the delivery of your order, you have 14 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled.
Can I cancel my order?
To make sure you receive your items as quickly as possible, PrettyLittleThing start processing your order as soon as they receive it. This means that once your order has been placed, you will be unable to cancel it.
What is the return policy?
Items must be returned within 14 days of receipt and also must be unworn and unwashed. Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed. Items must have all tags attached. Beauty products and accessories cannot be returned.
How long does it take to process a return?
PrettyLittleThing aim to process your return as quickly as possible, but on occasions, it may take up to 14 days for your return to be processed and up to 7 days for the funds to be in your bank.