Where can I find my membership number?
Your membership number is generated a few hours after registering for online ordering. Once you are registered, your membership number may be found by logging into the website and clicking on ‘Welcome’ and then ‘My Personal Information’. The number will be displayed on the left under ‘General Information’.
If you are not registered for online ordering, your membership number can be found on the top right of your invoices. It may be labelled ‘customer number’.
I cannot order through the App, what is wrong?
Do you have the latest update of the app? If not - update and try again. Sometimes it can also help to delete the app from your device and then reload it. If this does not work, contact Nespresso and make sure to take a screenshot of the error message/error code.
My order status has been “in preparation” or “pending” for a few days now. Why?
No need to worry. Nespresso understands that the current delivery delays are longer than expected and they apologise for the inconvenience. If your order is still “in preparation” or “pending”, it means that it is awaiting preparation or that it will soon be prepared for dispatch. Thank you for your patience.
My integrated milk frother does not give a good milk froth anymore, why?
Always be sure to get a nice and full-bodied milk foam from your integrated milk frother, there are some things to think about; the milk foam is affected by the milk frother itself. Always make sure that it is well cleaned and works as it should. The quality of the milk foam also depends on the milk you use, always make sure to use fresh and cold milk in your milk frother.
I am having technical issues with my machine. What steps are available to resolve this?
As a first step to resolve any technical issues, please check Nespresso’s Machine Assistance page and select your machine type.
If the issue persists, please contact Nespresso for further troubleshooting by either using their Live Chat function or you may also call them. All of Nespresso’s machines come with a two-year repair warranty.
Does Nespresso offer any student discounts?
No, Nespresso does not offer student discounts.
How do I redeem Nespresso’s Coupon Code?
To redeem Nespresso’s Coupon Code all you need to do is scroll up to the list of offers and click on Get Coupon. This will generate a code for you to use as well as take you to Nespresso’s website so you can use it immediately.
Why are Nespresso capsules made from aluminium?
Nespresso has chosen aluminium as packaging material for its exceptional ability to preserve the content and protect against external impact, as well as the fact that aluminium is infinitely recyclable.
Thanks to the fact that they use aluminium, they do not need any additional packaging around the capsule, which makes it easier to transport.
Are Nespresso capsules recyclable?
Yes. Apart from being the best material to keep their coffee fresh, aluminium is also infinitely recyclable.
Can you make cold or iced coffee recipes with Nespresso coffee?
Yes, you can definitely create cold and iced coffee recipes with all Nespresso coffee blends. From time to time Nespresso releases Limited Edition coffees specifically developed by their experts to be enjoyed over ice.
