What are the payment methods accepted by BjsBridal?
BjsBridal accepts VISA, Mastercard, American Express, Credit / Debit Cards and PayPal.
Where do you deliver?
BjsBridal delivers Worldwide.
What is your return policy?
The return or exchange from their customers is acceptable within 30 days after you getting the package. When they confirm the arrival of the package you returned, you will get a full refund on your purchase price.
What is your cancellation policy?
BjsBridal understand that it is very important for you to select a suitable dress for a special occasion. However, their dresses are hand-sewn by tailors, the materials could not be reused after they start to arrange the tailoring process for you. There is still time to change your mind after placing your order, please pay attention to their cancellation policy below:
If you have not paid for your order, there is no need to contact them to cancel it. BjsBridal do not start processing orders until full payment has been received.
Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
Orders cancelled within 12 to 24 hours of payment confirmation will be eligible for a partial refund including full shipping cost and 80% of the product price.
Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund including full shipping cost and 50% of the product price.
Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund including full shipping cost and 30% of the product price.
Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
Once your order has been shipped, it can no longer be cancelled.
What if I receive an incorrect order?
If you receive an incorrect order, please contact them immediately to take further action.