Louis Coupons & Discounts April 2024

Louis accepts VISA, Mastercard, AMEX, Diners Club and PayPal.

Louis ships within countries provided during checkout.

Within Germany, ordered and available goods will be delivered within 1-3 working days after they receive your order, and in the case of payment in advance, 5-6 days after you instruct your bank to make the payment. They accept no liability for adhering to this delivery time unless a failure to do so is intentional or due to gross negligence on their part.

If you already have a customer number, please quote it in your order. If there is a delay in delivery, or should your order not be deliverable in whole or in part, they shall inform you promptly in each case and refund any payments already received from you immediately. Under no circumstances will they send you a replacement article without first consulting you, even if it is of an equivalent quality and price. For international deliveries, please refer to Section 5 below. Concerning the applicable flat rate shipping charge, please take note of the information in their Online Shop under “Shipping costs”. Deliveries to destinations outside the European Union may be subject to additional customs duty for you. Your local customs authorities can provide you with details.

All correspondence with them should be in German; this also applies to the conclusion of the contract of sale. In their Online Shop, this is also possible in English, French, Italian or Dutch.

You are entitled to cancel this contract within 14 days without stating any reason. The cancellation deadline is 14 days from the day on which you, or a third party appointed by you who is not the carrier, take possession of the last goods, last part delivery or last item. To exercise your right of cancellation, you must inform us, Detlev Louis Motorradvertriebs GmbH, Rungedamm 35, 21035 Hamburg, Germany, telephone: +49 40 734 193 60, email: service@louis.de, using an unambiguous declaration (e.g. a letter sent by post, telephone or an email), about your decision to cancel this contract. For this purpose, you can use the specimen cancellation form suggested in I.9.3 below, but this is not compulsory. To meet the cancellation deadline, it is sufficient to dispatch the notice of cancellation before the deadline has expired.

If you cancel this contract, they are obliged to refund you all the payments they have received from you, including delivery costs (except additional costs arising because you have chosen a method of delivery other than the lowest-cost standard delivery offered by them) without delay and within 14 days at most from the day we received the notice of cancellation. Unless specifically agreed otherwise with you, they shall use the same method of payment for this refund as you used for the original transaction. They shall not under any circumstances make a charge for this refund.

They may withhold the refund until we have received the returned goods or until you provide proof that you have returned the goods, whichever is earlier.

You shall send the goods back to them or hand them over to them without delay and in any event within 14 days at the latest from the day on which you notify them that you are cancelling the contract. The deadline is met if you dispatch the goods before the 14-day deadline has expired. We pay the cost of returning the goods within Germany and Austria. You are only required to reimburse any loss in value of the goods if such loss in value is attributable to the goods having been handled in a way that is not necessary for the purpose of checking their quality, characteristics and method of operation.

In addition to the right of cancellation, customers can exchange any product purchased from them or return it for a refund of the purchase price within 2 years (from the date on the proof of purchase), provided it is still complete, new (unused), in its original packaging and unsoiled. They only refund the current retail price, even if it is lower.

Please enclose your proof of purchase with all returns. If possible, tick the reason for return on the return form. There is no obligation to do this, but it will enable them to rectify any weaknesses and improve their service. The address for your returns is Detlev Louis Motorradvertriebs GmbH, Customer Service, 21027 Hamburg, Germany.