What is the payment method?
Purebaby accepts VISA, Mastercard, American Express, Afterpay, and PayPal.
Where do you deliver?
Purebaby delivers worldwide.
How can I track my order?
An email confirmation will be sent once your parcel has dispatched confirming your tracking number. Please allow 12 hours for the tracking number to become valid.
Can I exchange for an alternate product?
Yes, you can, If the item is at the higher cost to the original product purchase they will get in touch to charge for the additional payment over the phone.
I haven’t received my exchange?
If you have received confirmation of your exchange being processed please allow 2-3 business days to receive your item. If you’re yet to receive confirmation of your exchange being processed please get in touch with the Customer Service team.
Do you cover return postage?
Currently, they do not cover the cost of return postage. Theirs recommend sending via standard post with tracking as they do not cover the loss of a returned item.
How long is there to return an item?
They offer 60 days to return full priced items and 14 days to return sale items for an exchange or credit.