Can I cancel /amend my order?
You can cancel or amend your order within two hours of it being placed. After this period, your order is sent immediately to their warehouse for fulfillment and cannot be changed.
To amend or cancel your order, please contact their friendly Customer Service Team for assistance.
What are the shipping costs?
They love to give the best service to their customers, that’s why shipping costs are FREE for all orders, with no minimum spend, within the UAE.
If you are based outside the UAE, and your order is over 200 AED shipping is FREE. There is a shipping of 60 AED for all orders under 200 AED which will be applied at checkout. Depending on your country, please allow 5-7 working days for your order to arrive.
When will I receive my order?
Your order will be shipped within 2-4 working days. You can use the link within your tracking email to see exactly what stage your order is at and how long it will take to arrive.
They apologize, they do not offer Same Day Delivery yet but they’re working on it!
Can I exchange my items?
Unfortunately, they don’t offer an exchange service. They will simply issue you with a refund if you have paid with either a credit or debit card or credit your account with store credit if you paid COD for your order. You can then reorder another product.
How can I pay?
They like to make it as easy as possible for you, which is why they accept Visa and Mastercard, Visa Checkout and PayPal as well as cash on delivery options.