What payment method do you accept?
The Fragrance Shop accepts VISA, Mastercard, American Express, and PayPal.
Where does The Fragrance Shop deliver?
The Fragrance Shop delivers to limited countries that are available during the checkout process.
I am missing an item from my order, what do I do?
This needs to be reported to them within 72 hours of receipt of your parcel – please send The Fragrance Shop an email or jump on live chat where they will be happy to help.
How can I amend my order?
Once your order has been accepted into their warehouse. The Fragrance Shop are unable to make any changes to your order So that they can get your order out to you as soon as possible, they process everything to their warehouse immediately. Unfortunately, this makes it very hard to change the order once you’ve placed it and it has been accepted by their warehouse. However, you can still cancel the order if you need to (see ‘How can I cancel my order?’).
I have changed my mind can I return my order?
Return of unwanted items is at their discretion and they’ll only consider returns on goods that are unopened and in original condition with all tags and/or packaging. Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. The Fragrance Shop suggest you send them via a delivery service that requires a signature, such as recorded or special delivery. To return an item, please obtain an RMA (returns) number.