What is the payment method?
We Love Linen accepts VISA, Mastercard, Maestro and PayPal.
Where is my order?
If your order has been sent to you using a trackable service, you can follow the journey to you. If you included your mobile telephone number with your order, you’ll receive a text message from We Love Linen courier service once your order is on its way. Simply click on your tracking link in this text message to view the up-to-date tracking.
If you have still not received your order within the delivery time frames, please email them at firstname.lastname@example.org or call 0161 300 6202. Their office is open Monday - Friday, 8.30 am - 5.00 pm.
Can I amend my order after I’ve placed it?
If you are wanting to amend an order that you have recently placed, please contact We Love Linen immediately. Email them at email@example.com or call 0161 300 6202.
They are only able to amend orders that have not yet been dispatched from their warehouse. If you request an amendment to your order once goods have been dispatched, you will have to wait to receive your order and then request a return or refund.
Can I cancel my order after I’ve placed it?
Under the Consumer Contracts Regulations, your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.
Should you wish to cancel your order, prior to the dispatch or receiving of your good(s), please contact We Love Linen immediately. Email them at firstname.lastname@example.org or call 0161 300 6202. Should the items not have been dispatched to their warehouse, they will be able to simply cancel your order and issue you with a full refund (cost of the order including the delivery charge). Should your order already have been dispatched, please return the goods to them. Once the goods have been returned to their warehouse and deemed saleable, they will issue you with a refund for the cost of your order (excluding the delivery charge and the charge incurred for return postage).
How do I exchange an item?
We Love Linen do not offer an exchange facility at present. Please email their customer service team at email@example.com who will issue you with the returns address and a unique returns reference number. Once the goods have been received at their warehouse and deemed resaleable, your refund will be issued and you may re-order again through the website.
How do I return an item?
If you wish to return an unwanted item, please email We Love Linen customer service team at firstname.lastname@example.org who will issue you with their returns address and a unique returns reference number. Once the goods have been received at the We Love Linen warehouse and deemed resaleable, you will be issued a refund and notified of this refund via email. Please allow up to 14 days from the date that the goods reach their warehouse to receive your refund. If the items are unwanted, you will be refunded for the cost of the items, excluding any original delivery costs if applicable. They will not cover the cost of returning these goods to them.